Shipping policy
Cuba St Coffee Roasters
Last updated: 16 September 2026
1. Where we ship
We ship Australia-wide only, including all states, territories and PO Boxes / Parcel Lockers.
We do not currently ship internationally. If you're overseas and want our coffee, email us — we'll let you know if that changes.
2. Shipping rates
| Order value | Standard (Australia Post Parcel Post) | Express (Australia Post Express Post) |
|---|---|---|
| Under $150 | $12.50 flat rate | $17.50 flat rate |
| $150 and over | FREE | $17.50 flat rate |
| Subscription deliveries (500g+) | FREE | $17.50 flat rate |
All prices are in Australian dollars and include GST. Your exact shipping cost is shown at checkout before you pay.
Free standard shipping applies to one-off orders of $150 or more, calculated on the order subtotal after any discounts, and to every Subscribe & Save delivery (subscriptions run on 500g and 1kg bags). It excludes wholesale orders and bulk (5kg+) orders, which are quoted separately.
No local pickup for online orders. Coffee is a fresh, perishable product — we roast to order and ship straight to your door so it arrives at its peak, rather than sitting on a shelf waiting to be collected. If you're local, drop into the café at Marcoola: this week's roast is always on the counter.
3. Roasted to order — when we dispatch
We roast in small batches several times a week so your coffee reaches you fresh. That means we don't ship the moment you click buy.
- Coffee is roasted on the next roast after your order and dispatched within 1–3 business days.
- In-stock non-coffee items (drinkware, apparel, gift packs) are dispatched within 1–2 business days.
- Orders placed on a weekend or Queensland public holiday are processed the next business day.
You'll get a dispatch email with an Australia Post tracking number as soon as your parcel is on its way.
Peak periods. Around Christmas, Easter and major sale events, dispatch may take an extra 1–2 business days. We'll flag it on the site when it applies.
4. Delivery timeframes
We ship with Australia Post. The estimates below are our own guide, based on Australia Post's published delivery standards and our experience sending from Marcoola, QLD — add these to our dispatch time in section 3 to work out when your coffee arrives.
Standard — Australia Post Parcel Post
| Destination | Estimated delivery after dispatch |
|---|---|
| Sunshine Coast, Brisbane, Gold Coast | 2–3 business days |
| Regional Queensland | 3–5 business days |
| Sydney, Melbourne, Adelaide, Canberra (metro) | 3–6 business days |
| Perth, Darwin, Hobart | 5–8 business days |
| Regional and remote areas nationally | 5–10 business days |
Australia Post's own published guide for Parcel Post is 2–4 business days same-state and 3–6 business days interstate, with longer times to regional and remote destinations.
Express — Australia Post Express Post
| Destination | Estimated delivery after dispatch |
|---|---|
| Within the Express Post next business day network (between capital cities — excluding Darwin, and Perth CBD only — and some major centres) | Next business day |
| Same state, outside the network | 1–2 business days |
| Interstate, outside the network | 1–3 business days |
| Regional and remote areas | 3–5 business days |
Australia Post's published guide for Express Post is 1–2+ business days same-state and 1–3+ business days interstate. Next-business-day delivery only applies between addresses inside the Express Post next business day network.
Sending from Marcoola, next-business-day coverage is limited — we're on the Sunshine Coast, not in a capital city. Check your postcode against ours (4564) in Australia Post's postage calculator before paying for Express.
Please note: Australia Post's next-business-day guarantee only applies between addresses inside the Express Post next business day delivery network. Outside that network, Express Post is a delivery target, not a guarantee. Where the guarantee applies and Australia Post misses it, Australia Post refunds the postage — contact us and we'll lodge the claim.
These are estimates
All delivery timeframes are estimates provided by Australia Post and are not guaranteed. Actual delivery can be affected by weather, natural disasters, network volumes over peak periods, industrial action, incorrect addresses and other events outside our control.
Current network disruptions are published at auspost.com.au/service-updates.
5. Tracking your order
Every order ships with tracking. Your dispatch email includes the tracking number and a link.
You can also track at auspost.com.au/mypost/track or in the AusPost app.
If tracking hasn't updated for 5 business days, get in touch and we'll chase it.
6. Delivery addresses
Please double-check your address at checkout. We ship to the address exactly as entered.
- We deliver to residential and business addresses, PO Boxes and Parcel Lockers.
- We cannot redirect a parcel once it's in the Australia Post network — you can, using MyPost Deliveries.
- If you notice a mistake, email us immediately. If your order hasn't shipped, we can fix it. If it has, we can't.
- We are not responsible for orders delivered to an incorrect address supplied by you. If the parcel comes back to us, we'll offer redelivery at your cost, or a refund of the goods less our actual outbound and return freight costs and a reasonable handling fee.
Authority to leave
Australia Post's default is to leave your parcel in a safe place if no one is home, or to card it for collection from your local post office.
If you have given an authority to leave, or chosen a Safe Drop or nominated delivery point through MyPost, risk of loss or theft passes to you once the parcel is left as instructed.
Otherwise, if your parcel is marked delivered and you haven't received it, tell us within 7 days and we will investigate with Australia Post and put it right — see section 7.
If you'd rather your parcel wasn't left unattended, use a Parcel Locker or a work address.
7. Lost, delayed or damaged parcels
Things occasionally go wrong in the network. Here's what we do.
Delayed — if your parcel is significantly outside the estimate above, email us with your order number. We'll lodge an enquiry with Australia Post. Most delayed parcels turn up.
Lost — Australia Post generally needs a parcel to be 10 business days past its expected delivery date before it will declare it lost. Once it's confirmed lost, we will replace your order or refund you in full — your choice.
Damaged — email us within 7 days of delivery with photos of the parcel, the packaging and the product. We'll replace or refund it. Don't throw the packaging out until we've sorted it, as Australia Post may need it for the claim.
Marked delivered but not received — check with your neighbours and household first, then look for a card. If it's still missing, contact us within 7 days of the delivery scan and we'll investigate with Australia Post.
None of this limits your rights under the Australian Consumer Law. See our Returns & Refunds Policy.
8. Packaging
We ship coffee in valve-sealed, resealable bags inside recyclable or recycled protective packaging. Our packaging choices are covered on our Sustainability page.
Coffee is packed with a one-way degassing valve. It's normal for a freshly roasted bag to feel firm or slightly puffed — that's CO₂ off-gassing, and it's a sign the coffee is fresh, not a fault.
9. Subscriptions
Subscription orders are roasted and dispatched on your chosen schedule, following the same roast-day and delivery timeframes above.
Standard shipping is free on every subscription delivery. Subscriptions are available on 500g and 1kg bags. Express shipping can be selected for a flat $17.50 per delivery.
You'll get a reminder email before each renewal, and a dispatch email with tracking. To skip, reschedule, change your address or cancel, see our Purchase Options Cancellation Policy.
10. Pre-orders
Pre-order items ship when the coffee lands and is roasted. The expected dispatch window is shown on the product page.
If your order contains both pre-order and in-stock items, the whole order ships together when the pre-order item is ready, unless you ask us to split it (additional shipping may apply). See our Purchase Options Cancellation Policy.
11. Wholesale and bulk orders
Wholesale, café and office supply orders are shipped under separate arrangements. Contact us at info@cubastcoffee.com.au for wholesale pricing and delivery.
12. Contact us
RA&KL HOLDINGS PTY LTD trading as Cuba St Coffee Roasters
ABN 47 661 569 188
968 David Low Way, Marcoola QLD 4564
Email: info@cubastcoffee.com.au
Phone: +61 434 162 786